Frequently Asked Questions: Call us on 01562 515189 to arrange a visit and discuss our bed's available.

Have you any rooms available?

We have an excellent reputation which we work very hard to maintain. This means that we don’t always have a vacancy.
We advise that you call us on 01562 515189 or click here to arrange a visit and discuss any vacancies.

Can we come and look around?

Yes, the team at Offmore Farm would be very pleased to show you around.
You are welcome to view our home at a time to suit yourself.
Residents and other family members enjoy seeing new faces and we are happy to answer your questions.
We would request that you call and make an appointment.

What are the visiting times?

Visitors are welcome throughout the day however we request that mealtimes are avoided.

Are all rooms en-suite?

The majority of our rooms are en-suite but not all potential residents wish to have en-suite facilities.
If rooms do come available that are without an en-suite, we do have a number of toilets/shower rooms and bathrooms in close vicinity.

Are all you staff members DBS checked?

It is a legal requirement that all staff are DBS checked before starting employment.

What training does your staff receive?

Staff training is very important to us. We have a fully qualified trainer working three days a week to deliver training.
All staff have an individual training program. We rely on our highly trained staff to deliver quality care

Do you provide activities?

Yes. Activities at Offmore are covered for 32 hours per week by two activities co-ordinators.

Can new residents bring their own TVs to put in the rooms when they come to Offmore?

Yes, our Residents are encouraged to bring in their own belongings.
We have a trained PAT tester who can test the equipment before use.

Is the food cooked on your own premises or brought in?

Food is cooked on the premises by qualified cooks; all food is cooked fresh and to a high standard.

Do new residents have to supply towels and linen?

No, there is no need to purchase towels and flannels as they are provided by the home.

Is there a laundry service?

Yes, we have a great laundry service that operates 7 days a week.
Laundry staff are always happy to speak with the residents about any concerns they may have.

How often are people checked on in the night?

This would depend on the dependency, choice and capacity of our residents.

Do you do your own assessments?

Yes, every resident has a pre–assessment before coming into our home. Pre-assessments are used to establish the care needs of the potential resident can be met at Offmore Farm.
This gives you the security of knowing that when a resident arrives, the care package will meet their individual and will be delivered by our qualified team of staff.
We encourage all potential residents to visit the home. Join us for a meal, experience an overnight stay, ask questions, and plan your room and furnishings.

Can Mum / Dad visit before they come into the home to see If they like it?

You will be met by the manager, care teams, maintenance, laundry and the domestic team giving you the opportunity to ask as many questions as you like.

Is there a choice of food options?

We have a wide range of food options.
Menus are reviewed seasonally with the input of residents.

Do you have hairdressers, chiropodists, dentist, opticians calling at the home?

Yes. All of the above visit on a regular basis but should you wish to continue using your preferred professional then this can be arranged.

Is there a private telephone they can use?

We have portable telephones that can be used in the privacy of your own room.

Are residents allowed to bring in money?

Yes, but we would ask that this is kept in a lockable draw.
We have a safe on site that you are more than welcome to use

Can residents have their own newspapers delivered?

Yes. We would be happy to arrange delivery off your preferred newspaper.

Can the grandchildren come and visit?

The manager, staff and residents look forward to children visiting.
We have lots for children to do whilst visiting their relatives; we have the garden, activity boxes, games, etc. Children bring the sunshine into our home.

Do you provide any form of entertainment?

Entertainment is organised annually for the coming year.
The events calendar is advertised in reception at the beginning of the year and is implemented with our resident’s input.

Do you allow visits from representative from different religions to perform services?

We encourage representatives from all religions to visit.
It is the resident’s choice to join in or not.

When do residents have their main meal?

This would depend on the individual. As residents are all individuals they have the right to choose when they eat their main meal.
A variety of food is served: breakfast is three courses cereal, toast and a cooked breakfast is served daily.
Lunch is a choice of two main meals and two desserts.
The evening meal is a choice of two main meals with dessert.
Supper is a choice of light snacks.

Can we bring items of furniture from home?

We encourage you to bring furnishings to make the residents feel at home.
It is important to us that all our residents live life in comfortable and familiar surroundings.

Can we bring items of furniture from home?

Can we put pictures on the wall?
Yes, but we ask that you liaise with the maintenance operative to put pictures up on your behalf.

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